Where our people are
Bilingual, and Awake When You Are.
A caller who switches to Spanish can tell within one sentence whether they are talking to somebody fluent or somebody managing. We hire for the first.
Spanish Is Not a Bonus Skill Here
What the screening actually tests.
An injured caller switching to Spanish is not asking for a translator. They are asking whether this firm can actually help them, and a halting answer costs the case in the first thirty seconds.
We screen for conversational fluency under pressure, not for a line on a CV. Every candidate runs a live role-play in the language they claim — against a caller who interrupts, changes the subject and asks about money — before anybody sees their file.
Where We Source
Three regions, chosen for language depth and for how much of a US working day they can genuinely cover — not for the lowest rate we could find.
Latin America
Colombia · Mexico · El Salvador · Argentina
Our deepest pool for bilingual intake. Close to US time zones, which means a full shift overlap rather than a handover, and a Spanish register that sounds right to a caller in California or Texas.
The Philippines
Metro Manila · Cebu
The established legal-support market, and the strongest pool for records chasing, demand drafting and case management. Long experience of US legal process.
South Africa
Cape Town · Johannesburg
A neutral accent and a working day that covers US mornings well. A good fit for firms whose call volume lands early.
How Much of Your Day They Cover
The question behind “where are they based” is really “will somebody pick up at 4pm”. Measured against a 9-to-5 Pacific desk.
What We Screen Before You See Anyone
Four checks, in this order.
Language, Live
A recorded role-play in every language claimed, against a caller who does not cooperate.
Background and Identity
Government ID checked against a live video call before onboarding, so the person on your calls is the person you interviewed.
Home Office and Connection
A quiet, private room and a wired connection tested above 250 Mbps.
The Course
Quizzes on every module, scored role-play, and a capstone at 80%. No pass, no shortlist.
Ask for the Recording
Nobody reaches your shortlist without passing the capstone at 80% and a scored role-play against an uncooperative caller. You interview people who have already cleared that bar.